Adsense Nonsense – by the numbers

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Two days have passed since I tried to cash my Google Adsense check. Two days ago, I tried to call someone, anyone at Google to find out what to do.

I’ve replied to the email address from which Brian the Adsense payments operations guy wrote to me. Who knows where that thing goes as it’s a generic address, adsense-support@google.com. One day has passed since I phoned Google’s main inbound number to leave a message for Brian the Adsense payments operations guy. Twenty-eight total communications between me and someone at Google.

A week has passed since the generous offer from Matt Cutts to help get attention to my plight. Two weeks have passed since I wrote to Google’s email bot for help.

Two months have passed since a technical glitch prevented me from updating my address at Adsense. One month has passed since Adsense actually updated my adress. One week has passed since Brian tried to provide excellent assistance by FedEx’ing a check to me.

Apologies and homage to Jason Shellen

Adsense Nonsense by the numbers

The question that continues to remain unanswered and hangs in the air. “Why has no one from Google responded to my request for help with the NSF check they sent 6 days ago?”

UPDATE: Several bloggers have expressed concern to me privately that they fear blogging about or commenting on this topic would put their participation in the Adsense program in jeopardy. Is ad revenue the price of free speech? Now, that’s scary. This concern is fueled by the numerous reports from bloggers that their Adsense participation has been terminated by Google with little to zero explanation.

 

Adsense Nonsense – by the numbers

Published by:

Two days have passed since I tried to cash my Google Adsense check. Two days ago, I tried to call someone, anyone at Google to find out what to do.

I’ve replied to the email address from which Brian the Adsense payments operations guy wrote to me. Who knows where that thing goes as it’s a generic address, adsense-support@google.com. One day has passed since I phoned Google’s main inbound number to leave a message for Brian the Adsense payments operations guy. Twenty-eight total communications between me and someone at Google.

A week has passed since the generous offer from Matt Cutts to help get attention to my plight. Two weeks have passed since I wrote to Google’s email bot for help.

Two months have passed since a technical glitch prevented me from updating my address at Adsense. One month has passed since Adsense actually updated my adress. One week has passed since Brian tried to provide excellent assistance by FedEx’ing a check to me.

Apologies and homage to Jason Shellen

Adsense Nonsense by the numbers

The question that continues to remain unanswered and hangs in the air. “Why has no one from Google responded to my request for help with the NSF check they sent 6 days ago?”

UPDATE: Several bloggers have expressed concern to me privately that they fear blogging about or commenting on this topic would put their participation in the Adsense program in jeopardy. Is ad revenue the price of free speech? Now, that’s scary. This concern is fueled by the numerous reports from bloggers that their Adsense participation has been terminated by Google with little to zero explanation.

Adsense Nonsense – by the numbers

Published by:

Two days have passed since I tried to cash my Google Adsense check. Two days ago, I tried to call someone, anyone at Google to find out what to do.

I’ve replied to the email address from which Brian the Adsense payments operations guy wrote to me. Who knows where that thing goes as it’s a generic address, adsense-support@google.com. One day has passed since I phoned Google’s main inbound number to leave a message for Brian the Adsense payments operations guy. Twenty-eight total communications between me and someone at Google.

A week has passed since the generous offer from Matt Cutts to help get attention to my plight. Two weeks have passed since I wrote to Google’s email bot for help.

Two months have passed since a technical glitch prevented me from updating my address at Adsense. One month has passed since Adsense actually updated my adress. One week has passed since Brian tried to provide excellent assistance by FedEx’ing a check to me.

Apologies and homage to Jason Shellen

Adsense Nonsense by the numbers

The question that continues to remain unanswered and hangs in the air. “Why has no one from Google responded to my request for help with the NSF check they sent 6 days ago?”

UPDATE: Several bloggers have expressed concern to me privately that they fear blogging about or commenting on this topic would put their participation in the Adsense program in jeopardy. Is ad revenue the price of free speech? Now, that’s scary. This concern is fueled by the numerous reports from bloggers that their Adsense participation has been terminated by Google with little to zero explanation.

Adsense Nonsense – by the numbers

Published by:

Two days have passed since I tried to cash my Google Adsense check. Two days ago, I tried to call someone, anyone at Google to find out what to do.

I’ve replied to the email address from which Brian the Adsense payments operations guy wrote to me. Who knows where that thing goes as it’s a generic address, adsense-support@google.com. One day has passed since I phoned Google’s main inbound number to leave a message for Brian the Adsense payments operations guy. Twenty-eight total communications between me and someone at Google.

A week has passed since the generous offer from Matt Cutts to help get attention to my plight. Two weeks have passed since I wrote to Google’s email bot for help.

Two months have passed since a technical glitch prevented me from updating my address at Adsense. One month has passed since Adsense actually updated my adress. One week has passed since Brian tried to provide excellent assistance by FedEx’ing a check to me.

Apologies and homage to Jason Shellen

Adsense Nonsense by the numbers

The question that continues to remain unanswered and hangs in the air. “Why has no one from Google responded to my request for help with the NSF check they sent 6 days ago?”

UPDATE: Several bloggers have expressed concern to me privately that they fear blogging about or commenting on this topic would put their participation in the Adsense program in jeopardy. Is ad revenue the price of free speech? Now, that’s scary. This concern is fueled by the numerous reports from bloggers that their Adsense participation has been terminated by Google with little to zero explanation.

 

New Rules? 700 MHz Auction set for 2008

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FCC Chairman pledges open access for part of 700 Mhz auction.

“Whoever wins this spectrum has to provide … truly open broadband network — one that will open the door to a lot of innovative services for consumers,” Martin said in an interview Monday.

What this would mean in practice: “You can use any wireless device and download any mobile broadband application, with no restrictions,” Martin explained. The only exceptions would be software that is illegal or could harm a network.

Here.

Insider scoop here.

And here.

The opposition:

Verizon Wireless – We don’t need no stinkin’ open access

Adsense Nonsense – by the numbers

Published by:

Two days have passed since I tried to cash my Google Adsense check. Two days ago, I tried to call someone, anyone at Google to find out what to do.

I’ve replied to the email address from which Brian the Adsense payments operations guy wrote to me. Who knows where that thing goes as it’s a generic address, adsense-support@google.com. One day has passed since I phoned Google’s main inbound number to leave a message for Brian the Adsense payments operations guy. Twenty-eight total communications between me and someone at Google.

A week has passed since the generous offer from Matt Cutts to help get attention to my plight. Two weeks have passed since I wrote to Google’s email bot for help.

Two months have passed since a technical glitch prevented me from updating my address at Adsense. One month has passed since Adsense actually updated my adress. One week has passed since Brian tried to provide excellent assistance by FedEx’ing a check to me.

Apologies and homage to Jason Shellen

Adsense Nonsense by the numbers

The question that continues to remain unanswered and hangs in the air. “Why has no one from Google responded to my request for help with the NSF check they sent 6 days ago?”

UPDATE: Several bloggers have expressed concern to me privately that they fear blogging about or commenting on this topic would put their participation in the Adsense program in jeopardy. Is ad revenue the price of free speech? Now, that’s scary. This concern is fueled by the numerous reports from bloggers that their Adsense participation has been terminated by Google with little to zero explanation.

Adsense Nonsense – by the numbers

Published by:

Two days have passed since I tried to cash my Google Adsense check. Two days ago, I tried to call someone, anyone at Google to find out what to do.

I’ve replied to the email address from which Brian the Adsense payments operations guy wrote to me. Who knows where that thing goes as it’s a generic address, adsense-support@google.com. One day has passed since I phoned Google’s main inbound number to leave a message for Brian the Adsense payments operations guy. Twenty-eight total communications between me and someone at Google.

A week has passed since the generous offer from Matt Cutts to help get attention to my plight. Two weeks have passed since I wrote to Google’s email bot for help.

Two months have passed since a technical glitch prevented me from updating my address at Adsense. One month has passed since Adsense actually updated my adress. One week has passed since Brian tried to provide excellent assistance by FedEx’ing a check to me.

Apologies and homage to Jason Shellen

Adsense Nonsense by the numbers

The question that continues to remain unanswered and hangs in the air. “Why has no one from Google responded to my request for help with the NSF check they sent 6 days ago?”

UPDATE: Several bloggers have expressed concern to me privately that they fear blogging about or commenting on this topic would put their participation in the Adsense program in jeopardy. Is ad revenue the price of free speech? Now, that’s scary. This concern is fueled by the numerous reports from bloggers that their Adsense participation has been terminated by Google with little to zero explanation.

Related Posts:

Adsense Nonsense 2.0, Google writes a bad check

Adsense Dollars and Cents, not Nonsense

Adsense Nonsense or Dell Hell 2.0

Adsense Nonsense 2.0 – Google writes a bad check

Published by:

If I tried, I couldn’t make up a story like this. First, there was the problem, then, there was the solution, and now comes the comedy. I hope you’re wearing your laughing pants.

Catching everyone up to date quickly:

  • Google Adsense technical gitch screwed up my address change for a month
  • The check is already six weeks overdue per Google’s schedule
  • I chatted with them via email for a week
  • Result, I must wait until the check is redeposited in my Adsense account and whatever monthly check issuing cycle that hits is when I get a new check sent out (maybe July, maybe August)
  • I blogged about the experience
  • Matt Cutts from Google stopped by, tipped his white hat and passed the case to someone in Adsense management
  • A day later my check was sent via FedEx

So, today I go to cash the check. I’m standing at the teller window, and realize, gee – this is taking a long time. She looks up at me and says, “There aren’t sufficient funds in the account to cover your check.” *stunned silence* I say, “Excuse me, could you repeat that?” She does. My reaction?

<font-style:”small>Historical Reenactment

Google bad check reaction reenactment

First, denial and disbelief. I say, “Are you sure? Do you know who Google is? You’re kidding me, right?” She says she does know who Google is, but that this particular account doesn’t have enough funds to cover my check. I’m too stunned to move. I look down at the check handled back to me and look back up at her confused.

Next, shock and awe. I say to the teller, “How does a gazillionaire company like Google have a bank account with so little money in it?” She laughs. I laugh. What else is there to do?

Finally, the teller suggests I call someone. I stare at my mobile phone realizing I don’t have any numbers for any of the people I’ve spoken to at Google. She says, “Call the number on the check.” Great idea! So, I do.

It’s the main inbound number at Google. The Voicemail Lady and I have an exchange. You all know her voice.

Voicemail Lady: If you know the extension of the person you’d like to reach, dial it now followed by the pound sign.

Me: Nope, I don’t know any extension numbers.

Voicemail Lady: Press 8 to dial by name.

Me: Great! Pressing 8. *whistling to myself a bit*

Voicemail Lady: Please enter the first few letters of the last name.

Me: Hmmmmm, Brian the payments operations guy probably won’t work as a name in this system. That’s the result of Google’s employee privacy policy. I don’t know the guy’s last name. I know, Matt Cutts! Surely, Matt can get me transfered to Brian the payments operations guy or someone else. I type in Cutts.

Voicemail Lady: Please enter more characters.

Me: More characters for his last name? Or should I start on his first name, now? I’ll do both alternatively until some combo works.

Voicemail Lady: Please enter more characters.

Me: Entering Cutts, Matt.

Voicemail Lady: That userid is not valid. Goodbye.

So, finally I get over the enter more characters hurdle and hear what I believe was Matt’s voice – sternly.

Matt: This voicemail box is not active. It is not checked on a regular basis. Do not leave messages in this voicemail box. Beep.

So, I call back having heard an option given by the Voicemail Lady for customer service.

Voicemail Lady: For customer service/technical help press 5.

Me: I’m so there!

Voicemail Lady: (gives options 1 & 2) Press 3 for all other questions.

Me: Done.

Voicemail Lady: As Google does not currently authorize customer support, please see our website.

Me: Doh!

Google sent me a bad check! Now what?

I’m sure this is a result of someone trying to do something outside the normal and timed operations of this huge monolithic organization, but still…. WTF?

Adsense Nonsense 2.0 – Google writes a bad check

Published by:

If I tried, I couldn’t make up a story like this. First, there was the problem, then, there was the solution, and now comes the comedy. I hope you’re wearing your laughing pants.

Catching everyone up to date quickly:

  • Google Adsense technical gitch screwed up my address change for a month
  • The check is already six weeks overdue per Google’s schedule
  • I chatted with them via email for a week
  • Result, I must wait until the check is redeposited in my Adsense account and whatever monthly check issuing cycle that hits is when I get a new check sent out (maybe July, maybe August)
  • I blogged about the experience
  • Matt Cutts from Google stopped by, tipped his white hat and passed the case to someone in Adsense management
  • A day later my check was sent via FedEx

So, today I go to cash the check. I’m standing at the teller window, and realize, gee – this is taking a long time. She looks up at me and says, “There aren’t sufficient funds in the account to cover your check.” *stunned silence* I say, “Excuse me, could you repeat that?” She does. My reaction?

<font-style:”small>Historical Reenactment

Google bad check reaction reenactment

First, denial and disbelief. I say, “Are you sure? Do you know who Google is? You’re kidding me, right?” She says she does know who Google is, but that this particular account doesn’t have enough funds to cover my check. I’m too stunned to move. I look down at the check handled back to me and look back up at her confused.

Next, shock and awe. I say to the teller, “How does a gazillionaire company like Google have a bank account with so little money in it?” She laughs. I laugh. What else is there to do?

Finally, the teller suggests I call someone. I stare at my mobile phone realizing I don’t have any numbers for any of the people I’ve spoken to at Google. She says, “Call the number on the check.” Great idea! So, I do.

It’s the main inbound number at Google. The Voicemail Lady and I have an exchange. You all know her voice.

Voicemail Lady: If you know the extension of the person you’d like to reach, dial it now followed by the pound sign.

Me: Nope, I don’t know any extension numbers.

Voicemail Lady: Press 8 to dial by name.

Me: Great! Pressing 8. *whistling to myself a bit*

Voicemail Lady: Please enter the first few letters of the last name.

Me: Hmmmmm, Brian the payments operations guy probably won’t work as a name in this system. That’s the result of Google’s employee privacy policy. I don’t know the guy’s last name. I know, Matt Cutts! Surely, Matt can get me transfered to Brian the payments operations guy or someone else. I type in Cutts.

Voicemail Lady: Please enter more characters.

Me: More characters for his last name? Or should I start on his first name, now? I’ll do both alternatively until some combo works.

Voicemail Lady: Please enter more characters.

Me: Entering Cutts, Matt.

Voicemail Lady: That userid is not valid. Goodbye.

So, finally I get over the enter more characters hurdle and hear what I believe was Matt’s voice – sternly.

Matt: This voicemail box is not active. It is not checked on a regular basis. Do not leave messages in this voicemail box. Beep.

So, I call back having heard an option given by the Voicemail Lady for customer service.

Voicemail Lady: For customer service/technical help press 5.

Me: I’m so there!

Voicemail Lady: (gives options 1 & 2) Press 3 for all other questions.

Me: Done.

Voicemail Lady: As Google does not currently authorize customer support, please see our website.

Me: Doh!

Google sent me a bad check! Now what?

I’m sure this is a result of someone trying to do something outside the normal and timed operations of this huge monolithic organization, but still…. WTF?

Adsense Nonsense 2.0 – Google writes a bad check

Published by:

If I tried, I couldn’t make up a story like this. First, there was the problem, then, there was the solution, and now comes the comedy. I hope you’re wearing your laughing pants.

Catching everyone up to date quickly:

  • Google Adsense technical gitch screwed up my address change for a month
  • The check is already six weeks overdue per Google’s schedule
  • I chatted with them via email for a week
  • Result, I must wait until the check is redeposited in my Adsense account and whatever monthly check issuing cycle that hits is when I get a new check sent out (maybe July, maybe August)
  • I blogged about the experience
  • Matt Cutts from Google stopped by, tipped his white hat and passed the case to someone in Adsense management
  • A day later my check was sent via FedEx

So, today I go to cash the check. I’m standing at the teller window, and realize, gee – this is taking a long time. She looks up at me and says, “There aren’t sufficient funds in the account to cover your check.” *stunned silence* I say, “Excuse me, could you repeat that?” She does. My reaction?

<font-style:”small>Historical Reenactment

Google bad check reaction reenactment

First, denial and disbelief. I say, “Are you sure? Do you know who Google is? You’re kidding me, right?” She says she does know who Google is, but that this particular account doesn’t have enough funds to cover my check. I’m too stunned to move. I look down at the check handled back to me and look back up at her confused.

Next, shock and awe. I say to the teller, “How does a gazillionaire company like Google have a bank account with so little money in it?” She laughs. I laugh. What else is there to do?

Finally, the teller suggests I call someone. I stare at my mobile phone realizing I don’t have any numbers for any of the people I’ve spoken to at Google. She says, “Call the number on the check.” Great idea! So, I do.

It’s the main inbound number at Google. The Voicemail Lady and I have an exchange. You all know her voice.

Voicemail Lady: If you know the extension of the person you’d like to reach, dial it now followed by the pound sign.

Me: Nope, I don’t know any extension numbers.

Voicemail Lady: Press 8 to dial by name.

Me: Great! Pressing 8. *whistling to myself a bit*

Voicemail Lady: Please enter the first few letters of the last name.

Me: Hmmmmm, Brian the payments operations guy probably won’t work as a name in this system. That’s the result of Google’s employee privacy policy. I don’t know the guy’s last name. I know, Matt Cutts! Surely, Matt can get me transfered to Brian the payments operations guy or someone else. I type in Cutts.

Voicemail Lady: Please enter more characters.

Me: More characters for his last name? Or should I start on his first name, now? I’ll do both alternatively until some combo works.

Voicemail Lady: Please enter more characters.

Me: Entering Cutts, Matt.

Voicemail Lady: That userid is not valid. Goodbye.

So, finally I get over the enter more characters hurdle and hear what I believe was Matt’s voice – sternly.

Matt: This voicemail box is not active. It is not checked on a regular basis. Do not leave messages in this voicemail box. Beep.

So, I call back having heard an option given by the Voicemail Lady for customer service.

Voicemail Lady: For customer service/technical help press 5.

Me: I’m so there!

Voicemail Lady: (gives options 1 & 2) Press 3 for all other questions.

Me: Done.

Voicemail Lady: As Google does not currently authorize customer support, please see our website.

Me: Doh!

Google sent me a bad check! Now what?

I’m sure this is a result of someone trying to do something outside the normal and timed operations of this huge monolithic organization, but still…. WTF?