I could have merely updated Adsense Nonsense, but the events following that post merit their own article. Maybe I am Guy Kawasaki, afterall.
Less than a day after posting my frustration with Adsense, Matt Cutts left a comment and forwarded my article to Brian (last name not given) in management at Adsense operations. Brian phoned me Friday morning, but I didn’t speak with him as I’ve posted here before, I don’t answer calls that block caller id. Later he emailed to inform me that he was aware of the problem, had received communication from both Matt and Suzie, and that my check was going out FedEx immediately.
To my astonishment, someone from Google not only heard my plea, but went further and acted on it. I want to thank Brian, Matt and Suzie for working to solve this problem and make things right between Adsense and me. My check arrived this morning via FedEx, as promised.
The lingering question for me is whether to reconstitute Adsense on mobilejones.com. I remain undecided. Brian’s email assured me that they were looking at my case to see where improvements could be made to ensure there are no repeats of this problem. I’d like to hear about those solutions when they are implemented.
Maybe you have a suggestion for what I should do in regards to Adsense. What would you do?
November 16th, 2009 at 10:13 pm
Also I wanted to mention that by doing this you are helping others learn. And they will especially love you if you help them figure something out they are stuck on.
August 9th, 2007 at 2:39 pm
You, like most bloggers, obviously believe newspapers, magazines, and other publications just write it and they will come. The business of publishing, no matter the medium, is hard. Adding value to an advertiser is hard. Meeting costs is hard. Delivering all the goods, consistently and with integrity, is hard. Even Google is finding that out. And not telling people what the potential revenue is, and what their share will be, IS evil. For some time, I have wondered how blogging makes any economic sense - i.e., who pays for it? Seems in this internet fantasy world where everything is supposed to be free, no one does.
The conduit of distribution - the internet itself - should be a federally regulated utility (think Ma Bell in the good old days). Everything else has to be a commercial or volunteer venture depending on whether someone will pay for it. Good luck.
By the way, I never would have seen your blog at all if it had not been posted on a site maintained by old school publishers. So why again would someone pay you to deliver readers?
July 16th, 2007 at 2:28 pm
Should you use adsense again? Well, let’s see. You complained about a problem. You weren’t interested in using adsense’s remedy (the bank account direct deposit). You weren’t interested in accepting adsense’s phone calls because they were private.) Nonetheless, adsense somehow found your obscure blog entry and was able to fedex overnight your funds to you.
Huh. I’d call that outstanding customer service for a fairly finicky customer. I’m surprised they want to service your BLOG again.
July 16th, 2007 at 9:36 am
Good to hear everything is sorted out !
I hope this time the check won’t bounce !!
neway keep us updated
July 15th, 2007 at 9:35 am
If I were you, I would switch back to Adsense. Google has a lot of advertisers and its content matching system is teriffic - which means if you can tweak your ads properly, it looks an integral part of your content which makes users click.
July 9th, 2007 at 10:33 pm
Once is happenstance, twice is a co-incidence, third time is enemy action. So is this a number one, or are Google treating you like a number two?
Answered that one? That’s probably answered whether you switch back to adsense or A.N.Other.Sense